Best Ways to Follow Up After a Waxing Appointment

1. Send a Personalized Thank-You Message

A quick thank-you message goes a long way in making clients feel appreciated. Within a few hours of their appointment, send a short, personalized text or email thanking them for their visit. This message can also reinforce aftercare tips to ensure they maintain smooth, irritation-free skin.

Example Message:
"Hi [Client’s Name], thank you for visiting [Salon Name] today! It was a pleasure seeing you. To ensure your skin stays smooth, remember to avoid heat, tight clothing, and heavy products for the next 24 hours. If you have any questions, don’t hesitate to reach out! Looking forward to seeing you again soon. 💛 – [Your Name]"

2. Provide Aftercare Guidance

While you may have given aftercare instructions in person, clients often forget key details. Sending an aftercare guide helps reinforce proper post-wax care and reduces the chances of irritation or ingrown hairs.

Consider sharing:

• A quick checklist of dos and don’ts for the first 24-48 hours.
• Recommended products for soothing the skin (like aloe vera or post-wax oil).
• A link to your website or Instagram post with a full aftercare guide.

This extra step not only prevents unnecessary discomfort but also builds trust and professionalism.

3. Check-In After 24-48 Hours

Following up within a day or two shows clients you genuinely care about their experience. This is the perfect time to check for any concerns, such as irritation or ingrown hairs, and provide reassurance if needed.

Example Check-In Message:
"Hey [Client’s Name], just checking in to see how your skin is feeling after your wax! Everything should be settling well, but if you have any questions or concerns, feel free to message me. Hope to see you again soon!"

If a client mentions any issues, offer personalized advice and solutions. This proactive approach helps build stronger relationships and prevents dissatisfaction from going unaddressed.

4. Offer Future Booking Reminders

To maintain consistently smooth results, clients should wax every 4-6 weeks. However, many forget to book their next appointment in advance. A gentle reminder or pre-booking incentive can encourage them to schedule their next visit before they even need it.

Ways to remind clients:

• At the checkout, suggest their next appointment based on their regrowth cycle.
• Send a reminder text or email a few weeks later with available time slots.
• Offer a small incentive, such as a discount for pre-booking multiple sessions.

Example Reminder Message:
"Hi [Client’s Name], your next wax appointment is due soon! Booking in advance helps keep your skin smooth and irritation-free. Let me know if you’d like me to reserve your preferred time. Looking forward to seeing you again!"

5. Encourage Reviews & Referrals

Happy clients are the best ambassadors for your business. If a client has had a great experience, encourage them to leave a review or refer to a friend. Many clients are happy to support their favorite estheticians, especially if they receive a small reward in return.

Ways to encourage reviews and referrals:

• Offer a discount on their next visit for leaving a review.
• Run a referral program (e.g., “Refer a friend and you both get 10% off!”).
• Politely ask in your follow-up message for them to share their experience.

Example Review Request:
"Hi [Client’s Name], I’m so glad you enjoyed your wax! If you have a moment, I’d love if you could leave a quick review on Google or Instagram—it helps others find my services. As a thank-you, enjoy $5 off your next visit!"

This simple step helps your business while rewarding loyal clients.

How Bombshell Wax Helps Create a Better Client Experience

At Bombshell Wax, we know that the best client experiences start with high-quality products. Our waxes are formulated to melt smoothly, apply effortlessly, and provide a gentler waxing experience. This means:

• Less irritation post-wax, making aftercare easier for clients.
• A cleaner application, reducing leftover residue and discomfort.
• A luxurious feeling, giving clients a spa-like experience they’ll want to repeat.

When estheticians use premium products like Bombshell Wax, their clients leave happier, their skin feels better, and they’re more likely to return for their next appointment.

Conclusion

Following up with clients after a wax appointment is one of the simplest yet most effective ways to build long-term loyalty. A quick thank-you, aftercare reminder, or friendly check-in can make a huge impact on their experience and likelihood of returning.

By staying engaged with clients, offering professional guidance, and using high-quality wax like Bombshell Wax, estheticians can create a seamless, stress-free experience that keeps clients coming back.

Start implementing these follow-up strategies today and see the difference it makes in client retention and satisfaction!

FAQs

1. What is the best way to follow up with a first-time waxing client?
A personalized thank-you message with aftercare tips helps build trust and encourages them to return.

2. How soon should I check in with a client after a wax?
Ideally, within 24-48 hours to ensure they’re happy with their results and address any concerns.

3. What should I do if a client experiences irritation after waxing?
Recommend soothing products like aloe vera and remind them to avoid heat and friction. If irritation persists, offer personalized aftercare tips.

4. How can follow-ups help improve client retention?
They show professionalism, build relationships, and encourage clients to rebook their next appointment.

5. Why is Bombshell Wax a great choice for a smoother post-wax experience?
Bombshell Wax is formulated for a gentle, irritation-free waxing experience, making aftercare easier for both estheticians and clients.